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Cancellation/Refund Policy
- Cancellations for in person classes will be accepted up to 14 days prior to the class start day. A refund will be issued minus a $25.00 administration fee.
- After 14 days, no refund will be issued. The fee paid can be used as credit minus a $25.00 administration fee.
- If you cancel within the 48 hour time frame, no refund will be issued, nor will a credit be given towards another class
- Once a class has been started, no class fees will be refunded for missed classes.
Payments:
We accept cash or email money transfer. We require prepayment for classes, private lessons and boarding. Payment plans may be available for larger fees.
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Class Information & Policies:
- To take an in person class, the attendee must complete a Registration form as well as a Waiver. The waiver must be filled out completely to be acccepted. These files can be emailed to you.
- You need a collar. Collars should be snap or buckle collars. We also allow martingale/no slip collars. You may bring your dog on a no pull harness, but it must be attached to both a collar and the harness. If you use a different training collar please let us know so we are aware.
- You need to bring soft treats and a toy. We suggest hot dogs, cheese, or soft treats like Yumzies, My Mighty Wolf and TidBits, which you can purchase at most pet stores.
- Have a 4 to 6 foot long leash. We suggest cloth or leather. Nylon is fine but no retractable or chain leads.
- Wear comforatble foot wear. Running shoes/flat shoes are best.
- Bring your dog hungry. This will help make training time easier.
- Try to arrive 10 minutes early. If another class is going on, please wait until it is finished.
- If your dog is in heat, you may bring her to class in doggy diapers. Please notify your instructor.
- If your dog is sick or injured, he may not come to class. We suggest that you still come.
- We accept Junior Handlers, but an adult must remain present during these classes.
- If you are going to be missing a class please contact your instructor. Your instructor will provide their name and phone number during the first class.
- If you miss 2 classes, we will ask that you repeat the class again before moving onto a new class.
Disruptive/aggressive dogs
If the instructor determines that a dog is inappropriate for a group class, they reserve the right to remove the dog and handler from the program.
Class fees will be applied as a credit towards private lessons to address the fear/agression issues causing the disruptive behavior.
Disruptive behaviors include, but are not limited to: excessive barking, lunging, attempts to bite other dogs or people, etc.
Disruptive handlers/people
If the instructor determines a handler is disruptive or inappropriate for group classes, they reserve the right to remove the handler from the program. No fees will be credited.
Photographs and Video:
In submitting the registration, clients agree to release photo and video to the ownership of Encore Dog Sports for promotional or educational purposes.
Clients may not take photos or videos of the class they are in, unless taking photos of their own dog for personal purposes.
Frequently Asked Questions:
| Q: Is it safe to bring my puppy to classes after only one vaccination? |
| A: As stated by the American Veterinary Society of Animal Behavior, yes it is okay for puppies to come to class with only one vaccination. Socialization should start at 9-10 weeks of age or earlier. Puppies do need to have one set of shots at least 7 days prior to their first class. If you want to read more, click here. |
| Q: Is a 6 week class enough to ensure a well trained dog? |
| A: We offer this Basic class as a starting point. This class provides you with the basics for a well mannered dog at home, or the basics to go on to any other class you choose. We do suggest continuing on with training. |
| Q: Is it okay to repeat a class I have already taken? |
| A: Yes it is okay to repeat a class, as all dogs progress at different speeds, especially puppies versus older dogs. |
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